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REDA International Inc.

Quality Research Guiding Policy and Change Since 1992

Maryland Cancer Screening Study

University of Maryland Medical School

2002, 2004, 2006, and 2008

REDA was contracted by the University of Maryland, Medical School, to complete the data collection for 2002 (38.4% CASRO response rate), 2004 (38.3% CASRO response rate), 2006 (39.7% CASRO response rate), and 2008. The studies target those in the general population of Maryland who are 40 years of age or older, as well as those who are 18-39 years old (2004 only). For each wave, we conduct a pilot to test the content of the questionnaire, the length of administration, and the CATI procedures. We utilize Random Digit Dialing (RDD) to contact households, following the CDC BRFSS protocols for both the survey sampling and data collection operations. Each survey requires the completion of 5,000 interviews. The 2004 survey also required the completion of 1,000 interviews from adults 18-39 years old. REDA is responsible for recruiting and training interviewers, developing the sampling plan and purchasing the sample, managing the survey operations, preparing weekly progress reports, providing sampling assistance to the University, preparing statistical reports, and making presentations. REDA is conducting the 2008 wave following similar procedures.

Customer Satisfaction Survey of Maryland Mental Health Care Services Recipients

Maryland Mental Hygiene Administration

March 2006 – September 2006; March 2007-September 2007
March 2008-September 2008

Sponsored by the Maryland Mental Hygiene Administration (MHA), this survey is intended to collect data about the experiences and opinions of adults and children (custodians) who have received the public mental health services in the previous year. Teamed with MAPS-MD, REDA is responsible for conducting a telephone (CATI) survey of 2,000 service recipients, 1,000 completed interviews with adults and 1,000 with custodians of children. Survey operations include mailing advance letters to approximately 15,000 service recipients in the initial sample, tracing non-respondents for whom the mail was undeliverable, and re-mailing. REDA is also responsible for data cleaning and data analysis.

FEMA Customer Service Survey

Federal Emergency Management Administration

June 2002 - September 2009

Contract inspection firms are deployed to each federally declared disaster or emergency location. For each disaster, a random sample of applicants who have received a housing inspection from a contract inspection firm would be asked to complete a customer satisfaction survey and return it to the independent customer service survey contractor using the Customer Service Survey Questionnaire. The purpose of the survey is to analyze and report the customers' level of satisfaction and enable FEMA to gauge contract inspection firms' performance and customer service. REDA is serving as a subcontractor to J&E Associates and is processing and analyzing data from up to 25,000 recipients of FEMA services every year.