REDA houses a state-of-the-art Computer Assisted Telephone Interviewing
(CATI) system to conduct sophisticated, large-scale telephone surveys
for our clients. The system facilitates the timely completion of
surveys, eliminates the use of cumbersome paper questionnaires, makes
data available upon completion of each survey and allows our highly
qualified interviewers to remain focused on collecting quality data.
Our survey managers implement quality control measures by monitoring
the progress of interviewers from remote supervisor stations.
Interviewer productivity reports are generated regularly and are used
to determine interviewer training needs. We also have dedicated remote monitoring lines that can be utilized by clients wishing to unobtrusively listen to interviews in progress.
The CATI center in
comprised of 25 workstations and several remote supervisor stations.
Each station is equipped with its own modem and outside telephone line.
We have the requisite outside telephone lines to support our telephone
surveys.
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Interested in REDA International Inc.'s CATI capabilities?
Please fill out the following information and we will get back to you as soon as possible!
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